Privacy Notice

Thank you for visiting our website.  

We would like to inform you that we use cookies to enhance your browsing experience and provide personalized content. By continuing to use our website, you consent to the use of cookies as described in our Privacy Notice.

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They allow us to remember your preferences, analyze website traffic, and improve our website’s functionality and performance. Cookies also enable us to deliver targeted advertisements that may be of interest to you.

We assure you that the information collected through cookies is used solely for the purposes stated above and is not shared with any third parties for marketing purposes. Your privacy is important to us, and we take all necessary measures to protect your personal information in accordance with applicable data protection laws.

If you do not wish to accept cookies, you can adjust your browser settings to refuse them. However, please note that this may affect your browsing experience and limit the functionality of certain features on our website.

By continuing to use our website without changing your cookie settings, you are consenting to our use of cookies as described in our Privacy Notice. If you have any further questions or concerns regarding our use of cookies or privacy practices, please don’t hesitate to contact us.

We may also ask for personal information related to your enquiry or treatment.

Personal data we collect:

We process two categories of personal information

• standard personal information (for example, the information we use to contact you, identify you or manage our relationship with you); and
• special categories of information, for example, health information, information about your race, ethnic origin and religion that allows us to tailor your care.
• Standard personal information includes:
  contact information, such as your name, address, email address and phone number;
• your age, gender, date of birth, and National Insurance number;
  information about who your GP is
• information about your education status or employment; financial details, such as details about your payments and amounts owed
• information about how you use our products and services, such as insurance claims
• information about how you use our website please see our Cookies Policy for more details).
• Your contact and marketing preferences including any interaction on social networking sites such as Instagram.

Special category information includes:

•  information about your past and current medical condition and physical health, information regarding treatment we have provided or propose to provide and its cost, notes from any conversations we have had which are relevant to you and your treatment here, records of consent, any (we may get this information from notes and reports about your health and any treatment and care you have received or need, or it may be recorded in details of contact we have had with you such as referrals from your existing insurance provider.
• information about your race and ethnic origin (we may get this information from your medical history form or NHS forms.

 

How do we collect your personal data?

• Personal data is obtained when you join the clinic or are referred here, or if you request information or subscribe to our email list.
• Data may come from someone else acting on your behalf; other clinicians and health care professionals or any service provider, hospitals or insurance companies who work with us in relation to your treatment

 

Why do we hold personal information?

• It is important that we keep accurate information about you, to help us provide safe and appropriate care. We also need to process data about you if you are referred here for NHS specialist treatment or private treatment with one of our health care specialists.
• To send you appointment reminders and notify you about relevant changes to our services.
• To provide third parties with information to enable them to assist with your care.
• To enable third parties to provide us with data to administer your account with us and provide statistical and other reports.
• To send you marketing information or Newsletters where you have signed up and given your consent.

 

Who do we share your data with?

• We do not pass your personal details to a third party unless we have a contract for them to process data on our behalf, for example, to store your patient records digitally. Your data that is sent digitally will only be shared through means that have end-to-end encryption.
• If we intend to refer you to another practitioner or for hospital treatment we will ask for your consent before the referral is made. Information may be shared with your general medical practitioner, hospital, clinics, clinicians and other health-care professionals, private schemes or insurers of which you are a member or other health-care providers;
• suppliers who help deliver products or services on our behalf;
  people or organisations we have to, or are allowed to, share your personal information with by law (for example, for fraud-prevention or safeguarding purposes, including with the Care Quality Commission);
• the police and other law-enforcement agencies to help them perform their duties, or with others if we have to do this by law or under a court order.

How long do we keep your personal information?

• We are required to hold your medical records while you are a patient under the care of this clinic and for 11 years after you leave our care.
• We store your data in the practice in both digital and hard copy formats.

 

Your rights under GDPR

• The right to be informed of the data we hold
• The right of access to your records
• The right to rectification of your recordsThe right to erasure (your clinical records must be retained for a certain time)
• The right to restrict processing
• The right to data portability
•  The right to object
•  If you are a patient of the practice you have the right to withdraw consent for important notifications, newsletters, surveys, or marketing. You can inform us to correct errors in your personal details or withdraw consent from communication methods such as telephone, email, or text. You have the right to obtain a free copy of your patient records within one month.
• If you are not a patient of the practice, for example if you have been referred in and then do not wish to have treatment here we may still hold your information.

You do have the right to withdraw consent for processing personal data, to have a free copy of it within one month, to correct errors in it or to ask us to delete it. You can also withdraw consent from communication methods such as telephone, email, or text.

Further details of these rights can be seen on the Information Commissioner’s website.

AlphaSiGHT’s ICO registration number is A8789083

 

Comments, suggestions, and complaints

Please contact AlphaSiGHT for a comment, suggestion or complaint about your data processing at: [email protected]

You can also write to us at:
AlphaSiGHT Community Ophthalmology
Weston Lane Centre for Healthy Living
Southampton,
Hampshire,
SO19 9GH

We take complaints very seriously and are always happy to have feedback from you the patient.
If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, You can also chat online with an advisor at www.ico.org.uk or find out how to make a complaint.